Stanford Health Care Laboratory Liaison - Anatomic Pathology in Palo Alto, California
Laboratory Liaison - Anatomic Pathology
Under the supervision of the Operations Director, the Anatomic Pathology Laboratory Liaison serves as a liaison and referral coordinator between SHC Anatomic Pathology and internal groups, referring physicians, and medical groups. Promotes the department's clinical programs, faculty, as well as address and respond to referral issues. Represents Stanford Anatomic Pathology to its demanding market segments in a responsive and professional manner.
The Anatomic Pathology Laboratory Liaison is also responsible for the development of existing and prospective accounts and growth for Pathology testing and consultative services, overseeing the logistics of referred specimens and/or material from specialty clients, hospitals and other institutions and coordinating efforts with the various specialty laboratory departments. The Anatomic Pathology Laboratory Liaison is a field representative who will seek & establish new clients, engage in contract negotiation and lead the procurement process with the direction of the Anatomic Pathology Operations Manager, coordinating with the Finance Department, Laboratory Administration, and the Laboratory Leadership Committee. The Anatomic Pathology Laboratory Liaison drafts proposals and works with the Finance Department to maintain the department's fee schedule. The Anatomic Pathology Laboratory Liaison's responsibility is to maintain existing clients, promote, launch new business and provide service and support to enable the department to maximize and maintain the volume of business these accounts may produce, including providing
ongoing service and problem solving.
Additionally, performs and coordinates all activities related to reference client relations. This includes overseeing the non-technical logistics of pathology material referred from clients, as well as being the primary pricing and billing point-of-contact. It also includes helping optimize the volume of business produced.
Responsible for setting up and maintaining client accounts.
Determine unmet needs, identify problems or concerns, and offer exemplary service to referring physicians and medical groups in a timely and professional manner.
Ensure that the department is kept updated on changing trends and identified opportunities for potential market affiliations.
Establish and adhere to an ongoing schedule of visits to physicians and medical groups.
In collaboration with the appropriate faculty, marketing strategy teams, and administration, identify targeted physicians and medical groups for development of referral relationships.
Notify Operations Manager and/or AP section supervisors of problem areas for resolution and inform them of needs for clinical services identified during field visits.
Attends applicable conferences with authorization by the Operations Manager.
Completes projects as assigned, in doing so, understands the purpose and scope of the project, constructs implementation plans, monitors and manages the project, reports any obstacles to the Operations Manager and monitors the post implementation statusEnsures complete compliance with all company policies and government regulations.
Follows up with clients to obtain any missing information if requested by the laboratory.
Interacts with Laboratory Information Systems (LIS), Information Technology (IT) and the technical staff.
Functions as primary pricing and billing point-of-contact for SHC Pathology Lab clients.
Performs other duties as assigned/requested.
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
· Bachelor's degree in a work-related discipline/field from an accredited college or university
· Four (4) years of progressively responsible and directly related experience
· CDL California Driver's License