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Stanford Health Care Population Health Coordinator II in Palo Alto, California

Job Title

Population Health Coordinator II


Palo Alto

Job #


Department Name

PI-Population Health-HPO

Job Type

Full Time



Bargaining Unit


Job Description:

Job Summary

The Population Health Coordinator functions as a member of a centralized team supporting ambulatory departments and the organization as a whole in achieving population health goals, improving patient experience and improving care coordination. The position performs routine outreach functions utilizing specialized skills, knowledge, tools and security access.

Coordinators will regularly engage with patients and providers. As needed, the coordinators will connect patients with resources, schedule and coordinate care. Coordinators will routinely coordinate with different departments on behalf of patients. Coordinators will also routinely engage in activities related to data abstraction, workbench reporting, outreach preparation and front-line staff training. This role will require a high degree of comfort interacting with both patients as well as IT and reporting tools.

Experienced level knows how to apply theory and put it into practice with in-depth understanding health care practices; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions.

Performs work as assigned to support ambulatory clinics:

  • Utilize established processes to outreach to patients

  • Report on performance using customized workbench reports

  • Self-manage interval of outreaches

  • Adhere to work as planned throughout calendar year

  • Collect data on outcome of work\Engage in limited capacity on QI and PI projects.

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Job Qualifications:

Minimum Qualifications

Education: High School Diploma or GED equivalent


  • Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training

  • Current Active License as Vocational Nurse in California

  • PC-PEP or equivalent program graduate

Experience: 2 - 4 years of clinical experience AND1+ year of primary work experience in at least 1 area below:

  • Outreach coordination

  • Staff training

  • Data collection / analysis

  • Performance Improvement / Quality improvement

Certificates and/or Licenses: Basic Life Support (BLS) required

Computer Skills: Proficient to advanced in the MS Office Suite applications and Scheduling System required.

Preferred: Intermediate to Advanced proficiency in Database preferred. Advanced proficiency in Healthcare Billing System and Healthcare Health Record System preferred.

Knowledge, Skills and Abilities

  • Requires full knowledge and understanding of the theories, concepts, principles and practices of health care

  • Will need to quickly acquire basic knowledge regarding population health, measurement systems, workbench reporting and excel.

  • Learns to apply principles, theories, and concepts through work assignments.

  • Requires full knowledge of basic analytical principles, concepts, and methods and the ability to apply established practices and concepts to perform work.

  • Understands current outreach processes and able to perform consistently without error.

  • Understands the correct measure-specific logic and associated workflows.