Job Information
Stanford Health Care Senior Manager, Learning Design and Evaluation in Palo Alto, California
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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
The Learning Design and Evaluation Sr. Manager at Stanford Medicine is a leadership role that advances the institution's educational mission through the robust design, delivery, and evaluation of medical education programs. The director is responsible for managing learning design and educational content delivery to a broad range of stakeholders including faculty, students, clinicians, patients, and healthcare professionals. This position is responsible for appropriate staffing, staff management, and performance management. This position coordinates with existing systems and departments, utilizing advanced data visualization and learning analytics to provide actionable insights and support data-driven decision-making. The role will lead efforts in research, evaluation methodologies, data visualization, and the integration of technology solutions to support data-driven decision-making. The director will oversee the design, implementation, and continual enhancement of systems and methodologies that monitor, report, and drive the effectiveness of educational outcomes, aligning them with Stanford Medicine’s strategic goals. This is a hybrid role, with engagement occurring across campuses. The EdTech team cultivates a workplace in which diversity is celebrated and all people are included, respected, and valued. Our staff are appreciated as the most valuable asset of Stanford Health Care.
A Brief Overview
The Senior Manager - Informatics Education is responsible for leading and managing the delivery of services for appropriate applications-related education to end user clinicians and non-clinicians within Stanford Health Care. The Senior Manager is responsible for appropriate staffing, staff management, performance management and overall scheduling. The Senior Manager identifies training needs, and guides the implementation of educational programs, evaluates the effectiveness of the educational programs, and oversees the creation and maintenance of training tools, ensuring appropriate changes as required/defined. This is a highly visible senior leadership role responsible for overseeing the management of the team in curriculum development, teaching methodology design, and delivery of training as required by the project or system enhancement. The position will assist the Director - Informatics Education in coordinating training strategy with key stakeholders and the education team.
Locations
Stanford Health Care
What you will do
Provide leadership in the educational process and transformation of care with emphasis on safety initiatives, quality care, and best practices supported by innovative technology.
Maintain direct knowledge of current and future capabilities across all in-scope applications portfolio with an educational impact.
Maintain direct knowledge and support of key initiatives for the education portfolio.
Align with in-scope application and systems development roadmaps and long-range plans.
Provide strategic and operational leadership to address learning needs of staff in a cost-effective manner.
Incorporate best practices to improve existing organizational methods and processes.
Work closely with key stakeholders in developing short and long range plans, and review these plans with other organizational management.
Develop relevant metrics, measure, and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups.
Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided.
Keep abreast of new developments, and forecasts future trends in the areas of health care IT management.
Assist with the preparation of budget for educational resources, logistics and services related to area of responsibility.
Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives.
Maintain a strong understanding of industry best practices and new learning modalities to continuously improve the delivery of education and end-user experience. • Develop new optimization strategies to support organizational growth and demand.
Maintain in-depth clinical knowledge in area of specialty and demonstrate clinical expertise. Serve as a clinical resource and coach for staff and influence the workforce to achieve high level of performance.
Act as a leader and consensus builder for broad, multidisciplinary groups including the clinical community, other hospital departments, and IT analysts as appropriate, clearly communicating and translating information and concepts between and across the different groups and driving outcomes.
Assess training program needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows.
Assign and prioritize tasks and projects and coach and mentor with individual team members to build skills.
Develop and publish relevant performance metrics on an agreed upon frequency with the Director to monitor the effectiveness of the training programs.
Manage employee progress on performance objectives and provide regular feedback to team members and Director.
Manage team members' adherence to standard processes, maintenance of quality and performance to service levels and schedule.
Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed.
Work collaboratively with Managers and Supervisors to coordinate project schedules, work request management, resource planning, and manage knowledge transfer.
Identify trends and detect/anticipate problems early and act as the highest level of support while mentoring and training junior staff members.
Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records.
Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean.
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
Ensure smooth turnover of projects both at the initiation as well as the conclusion to Operations, Support Service, and Clients.
Support Director and other associates with marketing efforts and other educational events as assigned.
Education Qualifications
Bachelor’s Degree in related field or equivalent combination of Education/Experience. Required
Experience may be substituted for Education.
Experience Qualifications
Nine (9) years of progressively responsible directly related work experience. Required
Previous managerial experience in a healthcare provider organization. Required
Required Knowledge, Skills and Abilities
Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals.
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation.
Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex training programs addressing overall business needs.
Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Ability to demonstrate objectivity, sensitivity, and a balanced perspective regarding employee concerns and organizational issues.
Ability to analyze highly complex systems and workflows.
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program.
Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
Ability to influence and negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole.
Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately.
Ability to manage complex projects and resources (people, costs, and time) across multiple modules.
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Ability to apply judgment and make informed decisions.
Ability to develop programs and lead process improvement projects.
Ability to diagnose and resolve highly complex technology problems.
Ability to strategize, plan, organize, prioritize, work independently and meet deadlines.
Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactful and professional manner.
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
Ability to supervise, coach, mentor, train, and evaluate work results, as well as take disciplinary action.
Ability to work effectively both as a team player and leader.
Ability to foster effective working relationships and build consensus with other departments and external vendors.
Knowledge of local, state and federal regulatory requirement related to the functional area.
Knowledge of current issues and trends in health care and clinical operations in a health care system.
Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes.
Physical Demands and Work Conditions
Blood Borne Pathogens
- Category II - Tasks that involve NO exposure to blood, body fluids or tissues, but employment may require performing unplanned Category I tasks
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $83.89 - $111.16 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.
Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .