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Spanish, Cantonese, Mandarin, Chinese, Vietnamese and ASL Medical Interpreters

This is a Stanford Health Care job.

A Brief Overview

The primary purpose of the Medical Interpreter/Translator is to provide consecutive and simultaneous interpretation and translation services to all Stanford Health Care departments for patient care. To this end, the Medical Interpreter/Translator acts as part of the appropriate health care team and makes communication possible across language barriers while maintaining patient confidentiality. Performs a variety of concise and accurate verbal interpretation and translation services in conjunction with medical, nursing and other health care staff via video conferencing, phone, and in-person to assist non-English speaking patients and their families receiving care within the Stanford Health Care system.

The work of a Medical Interpreter/Translator requires providing direct assistance to patients and their families, health care providers and other staff, fluency in English and one or more required languages, as well as the awareness, knowledge and skills needed for effective and efficient language interpretation in health care settings, including:

• Understanding of the roles and responsibilities of a health care interpreter/translator;

• Basic knowledge of common medical conditions, treatments and procedures;

• Insight into language and cultural nuances for specific communities; and

• Application of interpreting skills in English and language of service.

Level Descriptors:

This career-banded job description describes three levels of Medical Interpreter/Translator as defined by the attached document, "Professional Advancement Levels for SHC Interpreter Services," as adopted by the Department of Guest Services.

Positions in this career band may be flexibly staffed at the I or II level; however, initial appointment will be made at Level I.

When an employee in Level I meets the minimum qualifications for and demonstrates that they possess the required knowledge, skills and abilities required of Level II, they may be promoted at the sole and non-grievable discretion of management without needing for there to be a vacant position or to go through the requisition (recruitment and selection process). A limited number of positions will be available at Level III (lead), to be determined by management, which will be filled by requisition open to qualified internal candidates only.

Medical Interpreter/Translator I: This is the entry and first journeyperson level.

Medical Interpreter/Translator II: This is the second journeyperson level.

Medical Interpreter/Translator III: This is the advanced and work-lead level.

Locations

Stanford Health Care

What you will do

• Answers phone calls from unknown outside non-English speaking callers and triages and orients the caller for proper assistance inside or outside the hospital.

• Arranges interpretation for all languages for patients and families through language bank volunteers, phone interpretation, outside agencies, interns, including sign language services.

• Assesses patient's/family's comprehension of "informed consent" as needed. Advises physician/patient care staff of any need for clarification.

• Conducts in-services and consultations relating to medical interpretation/ translation, health cultural practice or pertinent issues with medical and healthcare staff personnel, and appropriate hospital departments or committees.

• Cooperates maintaining the quality of service by being flexible in providing coverage for vacation, sick leave, and emergencies.

• Ensures access to hospital resources for non-English speaking patients and their families.

• Makes notations in the patient's chart indicating the origin of the request for interpretation or translation, the nature of the service provided (such as interpreting treatment orders or pharmacy instructions), and an assessment of the patient's understanding and level of acceptance of the information.

• Must possess high verbal and written skills in both English and the appropriate language.

• Performs medical interpretation/translation for patients and their families, including in-group setting, such as

• family conferences.

• Suggests referrals to medical staff, clinical social workers, patient relation, staff, chaplains, and ancillary staff for patients and/or families who could benefit from their assistance.

• Trains doctors and hospital staff in protocol for accessing Interpreting Services.

• Translates correspondence, medical histories, medical consent forms, medical procedures and instructions, legal documents, manuals, brochures and other pertinent documents as necessary.

• Triages crisis interventions for non-English speaking patients and families.

Education Qualifications

• Bachelor's degree in a work-related discipline/field from an accredited college or university

Experience Qualifications

• Three (3) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to adjust communications to fit the needs and level of understanding of the receiver

• Ability to establish and maintain excellent client relationships, exhibit exemplary interpersonal skills and exercise sound judgment and professionalism in business and personnel matters

• Ability to maintain confidentiality of sensitive information

• Ability to remain calm under pressure and apply sound judgment

• Ability to work well with individuals at all levels of the organization

• Knowledge of cultural and perceptual factors that may affect patient treatment and communication

• Knowledge of Medical Terminology

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $37.30 - $42.01 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .